VAT Relief for Disabled or Chronically Sick People

Some of our products, such as mobility scooters and daily living aids, are eligible for VAT relief when supplied to a chronically sick or disabled person for their own personal or domestic use.

This page explains who qualifies, what “personal use” means, and how to claim VAT relief when you order.

Who Qualifies for VAT Relief?

You can claim VAT relief if you are, or you are buying for, someone who is:

Chronically sick – meaning you have a long-term illness (such as diabetes, arthritis, or multiple sclerosis),

Disabled – meaning you have a physical or mental impairment that has a substantial and long-term effect on your ability to carry out everyday activities, or

Terminally ill.

You do not qualify if you are elderly but otherwise able-bodied, or if you have a temporary illness or injury (such as a broken leg).

What “Personal or Domestic Use” Means

To qualify for VAT relief, the goods must be for your own private use or the personal use of the person you’re buying for.
This means:

The items are intended for the individual’s use at home, and

Not supplied for use by others (for example, in a care home, hospital, or organisation), and

Not for business or commercial purposes.

How to Claim VAT Relief

If you are eligible, you simply need to confirm this at checkout.

When you place your order, you’ll see a box to confirm that:

“I am, or I am buying for, a chronically sick or disabled person, and the goods are for personal or domestic use.”

Ticking this box acts as your VAT relief declaration, and allows us to supply the eligible items without charging VAT.

Examples of Eligible Products

The following items are commonly eligible for VAT relief (when bought for personal or domestic use):

Mobility scooters and powerchairs

Wheelchairs and walking aids

Riser recliner chairs

Bath lifts, shower stools, and bathroom aids

Adjustable beds and bedroom aids

Daily living aids designed for independent living

Further Information

For full details, please refer to the official HMRC guidance:
VAT Notice 701/7: VAT reliefs for disabled and older people

If you’re unsure about your eligibility or which products qualify, please contact our team before placing your order, we’re happy to help.