United Kingdom & Rest of the World Shipping Details:
Same day dispatch for orders placed by 2pm (Orders after 2pm dispatched next working day).

Free shipping on orders over £50 to the UK.

Returns: Our products are meant to make you feel healthy and at your best. If you need to return your item, you can do so free of charge within 30 days in the same original and unopened packaging. Subject to T&C's.

Welzo is a UK-based health platform. Orders ship from the UK.

Please consult the product packaging for accurate instructions on how to use the product.

We understand that investing in a mobility scooter is an important decision, that is why we offer flexible payment options to make it easier.

Pay in 4 Interest-Free Installments

At checkout, simply select “Clearpay” as your payment method. Clearpay allows you to spread the cost of your mobility scooter over four interest-free installments, paid every two weeks.

Here’s how it works:

1. Choose Clearpay at checkout – no lengthy forms or credit checks.
   
2. Pay the first installment today – this is usually 25% of your order total.
   
3. The remaining three payments are taken automatically from your chosen payment method every two weeks.
   
4. No interest or hidden fees – as long as you make your payments on time.
   

It’s a simple, safe, and flexible way to make your mobility scooter more affordable, helping you get the independence and comfort you deserve — without the upfront cost.

Clearpay is available to UK residents aged 18 and over. Late fees may apply for missed payments. Terms and conditions apply.

Some of our products, such as mobility scooters and daily living aids, are eligible for VAT relief under HMRC rules.

You can claim VAT relief if you are, or are buying for, a person who is chronically sick or disabled, and the goods are for personal or domestic use.

This means the person has a long-term illness or disability that substantially affects their everyday activities.

At checkout, you’ll be asked to fill in your details and confirm the declaration below to claim VAT relief:

“I confirm that I am, or I am buying for, a chronically sick or disabled person, and that the goods are for personal or domestic use.”

By agreeing to this declaration, you are confirming that you meet the conditions set out by HMRC Notice 701/7 for VAT exemption. You can read more here.