Shipping policy

Welzo Delivery Policy

At Welzo, we offer multiple shipping methods to meet the needs of our customers across the EU, UK, USA, and the GCC. The shipping method you select at checkout is the method we will apply to your order. Below you will find details on our shipping options, estimated delivery times, and costs.

1. Delivery Destinations

We currently ship to the following regions:

  • United Kingdom
  • European Union
  • United States of America
  • GCC Countries (through regional subdomains)

2. Delivery Methods

We provide various shipping methods to cater to your preferences and location. Each shipping option offers different delivery times and costs. During checkout, you will have the opportunity to choose the method that best suits your needs. Here are some examples

UK Shipping:
  • Subject to region and products - checkout information may vary
  • Royal Mail 48 Hours (Free for orders over £50)
  • Tracked Royal Mail 48 Hours £3.99
  • Royal Mail Tracked 24 Hours (Express) £4.99
  • DPD (Scottish Islands, Highlands & N. Ireland) £12.00
EU Shipping:
  • Subject to country and checkout information may vary. 
USA Shipping:
  • Subject to state and checkout information may vary. 

3. Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing times may be delayed. Should any delays occur, you will be notified via email.

4. Customs, Duties, and Taxes

  • UK & EU: Orders shipped within the UK 
  • USA, EU & GCC: Orders shipped to the USA, EU or GCC countries may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer, and Welzo has no control over them.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order using the provided link. Please note that tracking availability may vary depending on the shipping method chosen.

6. Delayed or Lost Deliveries

While we strive to ensure timely deliveries, there may be instances where delays occur due to unforeseen circumstances. If your order has not arrived within the estimated time frame, please contact our customer support at Welzo Support.

7. Changes to Delivery Address

If you need to change the shipping address after placing your order, please contact our support team immediately. Address changes may not be possible once the order has been processed.

8. Non-Deliverable Orders

If an order is returned to us due to an incorrect or incomplete address, or if the recipient is unavailable to accept delivery, the customer will be responsible for additional shipping costs to reship the package.

9. Free Shipping Offers

We occasionally offer free shipping promotions for specific countries or regions. These offers will be clearly indicated at checkout when applicable.

10. Contact Us

For any questions or concerns regarding your shipping, please contact us via Welzo Support.