Kool 'n' Soothe
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How to place an order
Add your item to the cart and checkout securely using our express checkout online.
Once you have placed an order you should receive it the next working day if you placed the order before 14:00 or the day after if placed after 14:00.
It is that straightforward, you will now recieve your order to the comfort of your home or delivery address.
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Is this medication suited for me?
Please get in touch with a doctor if you are unsure what medication is suitable for you. You can also complete our online consultation form to check your eligibility for the product.
How is the medication delivered?
All orders placed before 14:00 from Monday to Friday will be dispatched that day. The orders are sent using 24 Hour Tracked delivery provided by Royal Mail. Items will usually arrive the very next day after the order has been placed. We also provide tracking for your orders to check the status and location of your parcel. All our medication is packaged in plain confidential padded white or brown envelopes. This ensures that your orders are discreet, and the content of the orders will be for your eyes only.
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How do I order my medication?
Some products only require an online consultation which approximately takes 1 minute to complete, enabling you to then buy the product. Other products will also require a prescription; in this case, you will need to complete the online consultation, and then one of our partner pharmacy prescribers or doctors will review the online consultation questions and approve the order for delivery if you are eligible to purchase the item.
Can I cancel or return my order?
For non-medicinal products, you are eligible to return the product within 14 days of receipt in the same packaging you received. For medicinal products, you are eligible to cancel the order only until it has been dispatched. From that point forward, you are no longer eligible to return the order.
You have the right to cancel your order for medication up to the point when your medication is dispatched.
Why Welzo
Welzo over the counter products are shipped out for next day delivery if placed before 14:00.
We only work with UK based pharmacies. All of our pharmacy partners are registered with GPhC.
We are rated 4.9 out of 5 by over 23,000 customers online. Making us the highest rated online pharmacy in the UK.
