Welzo Urgent Care Services (UK)

Emergency and Urgent Medical Help

If you or someone you are with needs urgent medical attention, please do not use Welzo.
In the United Kingdom, urgent or life-threatening medical care should always be accessed through the National Health Service (NHS).

If you believe you are experiencing a medical emergency, you should:

Call 999 immediately for emergency services.

Visit your nearest Accident & Emergency (A&E) department.

If the situation is urgent but not life-threatening, you should:

Call NHS 111 for expert advice and guidance on what to do next.

NHS 111 is available 24 hours a day, 7 days a week, across England, Scotland, Wales and Northern Ireland.

These services are equipped to provide immediate assessment, dispatch ambulances when necessary, and connect you directly with hospital and emergency teams.

How Welzo Can Help (Non-Urgent Support)

Welzo is a UK-based healthcare platform providing access to non-emergency medical information, products and services.

We can assist with:

Home health and wellness testing kits.

Preventive health insights and guidance.

Connections to regulated online GP consultations for non-urgent medical needs.

Referrals to trusted pharmacies and healthcare providers for ongoing treatment or prescription fulfilment.

Important Notice

Welzo is not an emergency medical service.
We do not replace the NHS, hospital emergency departments, or urgent treatment centres.

If your symptoms include any of the following, call 999 immediately:

Chest pain or pressure

Difficulty breathing

Severe bleeding

Loss of consciousness

Signs of stroke (face drooping, arm weakness, speech difficulty)

Severe allergic reaction (anaphylaxis)

Seizures

Sudden confusion or inability to stay awake

If you are unsure whether your situation is an emergency, call NHS 111 for free professional advice.

Our Duty of Care

As a British healthcare organisation, Welzo operates with transparency, integrity, and a commitment to the NHS standards of patient safety and responsibility.
We take our duty of care seriously by ensuring that users are always directed to the most appropriate level of medical assistance for their needs.